Shipping Policy

Shipping

Thank you for shopping with us. We aim to dispatch all orders as quickly as possible while ensuring your items are packed securely.

Processing Times

• Orders are typically processed within 1–2 working days.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During busy periods, such as new product launches or seasonal events, processing times may be slightly longer.

Delivery Times

Estimated delivery times after dispatch are:

• Standard UK Delivery: 2–5 working days

• Express UK Delivery: 1–2 working days (where available)

Please note that delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery service selected and the destination.

From time to time, we may offer free shipping promotions. Any applicable thresholds or conditions will be displayed at checkout.

Tracking

Where a tracked delivery service is used, tracking details will be provided by email once your order has been dispatched.

International Shipping

We currently ship to selected international destinations. Shipping costs, delivery times, customs duties, taxes, and import charges are the responsibility of the customer unless otherwise stated.

Delayed or Lost Deliveries

While we work with reliable delivery partners, delays can occasionally occur that are outside of our control.

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier.

Incorrect Shipping Information

Please ensure your delivery address is correct before placing your order.

We cannot accept responsibility for delays or additional charges resulting from incorrect or incomplete address information supplied by the customer.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, and include photographs of the packaging and the affected items so we can resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team and we'll be happy to assist.